Introduction
This Refund and Cancellation Policy explains your rights and options when cancelling your BJCRUM subscription, requesting a refund, or managing your account billing. We want to be fair and transparent about what is and is not refundable.
All payments on the BJCRUM app at app.bjcrum.com are processed securely by Stripe. The free plan provides 60 credits, granted once; free credits have no cash value and are not refundable.
If you have a question about a charge or would like to request a refund, contact us at fax@bjcrum.com with your account email and the details of your request.
1. SaaS Subscription Refunds
1.1 Eligibility for a Refund
We offer a 7-day refund on SaaS subscription payments under the following conditions:
- Your refund request is submitted within 7 days of the original payment date
- You have not used any credits during the billing period in question
- This is your first refund request for a subscription payment
If all of these conditions are met, you are entitled to a full refund of that billing period's subscription fee.
1.2 Partial Use
If you have used any credits during a billing period, that billing period is non-refundable regardless of how many credits were consumed. We do not offer pro-rated refunds for partial credit usage on subscription plans.
1.3 Subsequent Billing Periods
The 7-day refund window is measured from the payment date of the billing period in question. The first-refund and unused-credit conditions above still apply.
1.4 How to Request
Email fax@bjcrum.com with:
- The email address associated with your account
- The date of the charge you are requesting a refund for
- A brief reason for your request
We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5 to 10 business days depending on your bank.
2. Credit Top-Up Refunds
2.1 Unused Credits
If you have purchased a credit top-up bundle and have not used any of the credits, you may request a full refund within 7 days of purchase.
2.2 Partially Used Credits
Credit bundles where any credits have been consumed are non-refundable. We do not offer pro-rated refunds on credit top-up bundles.
2.3 How to Request
Email fax@bjcrum.com with your account email and the date of the credit purchase.
3. Cancellation
3.1 How to Cancel
You can cancel your BJCRUM subscription at any time through your account settings under Billing. Cancellation takes effect at the end of your current billing period.
3.2 What Happens After Cancellation
When your subscription is cancelled:
- You retain access to your paid plan features until the end of the current billing period
- At the end of the billing period, your account moves to the free tier
- Your projects and data are retained and accessible on the free tier
- Unused credits from your paid plan allocation that were included in your subscription do not carry over to the free tier after cancellation
- Any purchased credit top-ups that remain unused are retained in your account and remain accessible on the free tier
3.3 Reactivation
You can reactivate a cancelled subscription at any time. Reactivating restores access to all paid plan features from the date of reactivation. A new billing cycle begins on the reactivation date.
4. Exceptions and Special Circumstances
4.1 Technical Issues
If you experienced a significant technical issue with our Platform that prevented you from using the Service and we were unable to resolve it within a reasonable timeframe, you may be eligible for a refund or credit at our discretion, even outside the standard refund window. Contact fax@bjcrum.com with details of the issue.
4.2 Duplicate Charges
If you believe you have been charged more than once for the same billing period, contact us immediately at fax@bjcrum.com. We will investigate and issue a refund promptly for any confirmed duplicate charges.
4.3 Unauthorised Charges
If you believe a charge was made to your payment method without your authorisation, contact us at fax@bjcrum.com immediately. We will investigate and work with you and Stripe to resolve the situation.
4.4 Abuse of Refund Policy
We reserve the right to decline refund requests where we have reasonable evidence that the refund policy is being abused, including repeated cycles of purchasing and refunding or requesting refunds following a violation of our Terms of Service or Acceptable Use Policy.
5. Chargebacks
We ask that you contact us at fax@bjcrum.com before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in the suspension of your account pending investigation.
6. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. Material changes will be communicated via email and posted on our Platform with an updated "Last updated" date.
7. Contact
For refund requests, billing questions, or cancellation assistance:
Email: fax@bjcrum.com Website: bjcrum.com
App: app.bjcrum.com
We aim to respond to all billing and refund inquiries within 3 business days.
Questions about this policy?
fax@bjcrum.com